General conditions of sale of products acquired on SaltiSimo

ARTICLE 1. DEFINITION

1.1 Any person wishing to acquire one or more products offered for sale (the “Product (s)”) on the website www.saltisimo will be referred to as “Customer” in these general conditions (the “General Conditions”). com (the “Website”) in accordance with the General Conditions.

1.2 Chaque commande effectuée par un Client dans les conditions prévues par les présentes Conditions Générales sera ci-après dénommée une “Commande”. Les sociétés auxquelles le Fournisseur fait appel pour l’acheminement des Produits chez le Client sont ici dénommées “Transporteurs”.

ARTICLE 2. THE WEBSITE

2.1 Any Order validated by a Customer on the Website implies prior acceptance of these General Conditions.

2.2 The Website is operated by the company DFOA Consulting, Lda (the “Supplier”) is a simplified joint stock company with a capital of 10,000 euros, whose registered office is located at rua Gaspar Corte Real, 301 - 3885-580 Esmoriz Portugal , NIPC 513288759, and whose intra-community VAT number is PT513288759.

2.3 Notre Site Internet est hébergé par la société OVH, société par actions simplifiée au capital de 10.000.000 euros, dont le siège social est situé sis 2 rue Kellermann, immatriculée au Registre du Commerce et des Société de Roubaix – Tourcoing sous le numéro 424 761 419.

ARTICLE 3. Condition of use of the saltisimo.com site

3.1 L’utilisateur doit être âgé d’au moins 18 ans pour créer un compte en ligne et effectuer des achats sur le site www.saltisimo.com. L’utilisateur doit utiliser le site www.saltisimo.com conformément aux dispositions de la législation applicable.

ARTICLE 4. SUBJECT OF THE GENERAL CONDITIONS OF SALE

4.1 The purpose of the General Conditions is to define the rights and obligations of the parties in connection with the sale on the Website of the Products offered by the Supplier to the Customer. In this sense, the Customer acknowledges unreservedly accepting all of the provisions provided for herein under the conditions below.

4.2 Insofar as the Customer orders the Products presented on the Website online, the Customer's electronic acceptance on the Order validation page marks the conclusion of the contract between the Customer and the Supplier.

ARTICLE 5. VALIDITY OF GENERAL CONDITIONS

5.1 The Supplier reserves the right to modify its General Conditions of Sale at any time and for any reason.

5.2 However, the Products ordered on the Website by the Customers are governed by the General Conditions online on the date of the Order and accepted by the Customer.

ARTICLE 6. PROBATORY DOCUMENT

6.1 Contractual information about the Order will be confirmed by email. The Supplier recommends that the Customer keep his Order confirmation email or print it. However, any communication, any Order, and any payment between the Parties may also constitute legal proof of any documents resulting from archiving in the Supplier's computer systems.

ARTICLE 7. INFORMATION ON PRODUCTS AND PRICES

7.1 The Products offered by the Supplier comply with the Portuguese legislation in force and the standards applicable in Portugal.

7.2 The Supplier, clearly displays on its website the total price of each product, including taxes and charges, additional transport costs, postage or delivery charges or any other charges that may apply. The Supplier cannot be held responsible in the event of an IT, manual, technical or any other source error, which would lead to an unforeseen substantial modification of the sale price to the public on the site www.saltisimo.com, the site is kept on right to cancel an order if he notices a display error.

The prices and products available on the site www.saltisimo.com, as well as the campaigns and promotional offers, are only valid for purchases made via the site www.saltisimo.com.

7.3 The Supplier undertakes to honor Orders received within the limits of available stocks.

7.4 In the absence of availability of the Product, the Supplier undertakes to inform the Customer as soon as possible and to offer him a similar Product or else a credit to be used on all unavailable Products.

ARTICLE 8. ORDER

8.1 Only persons legally capable of entering into contracts and over the age of eighteen (18) can order Products on the Website.

8.2 When placing the Order, the Customer guarantees to have full legal capacity to adhere to these General Conditions, i.e. at least eighteen (18) years to enter into this contract.

8.3 When ordering, the Customer agrees to provide the information requested of him and undertakes to ensure the veracity of the latter: surname and first name, age, address, telephone, e-mail address, and in the event of online payment, the type of payment card, card number, expiration date and cryptogram.

8.4 The Customer must verify all the information entered during his Order and on the Order validation page (Product ordered, delivery address, billing address, telephone number, etc.). If after validation of his online Order, the Customer realizes the need to modify certain information, he can do so by contacting the Supplier's customer service by email immediately so that the latter can best meet his request. The Supplier cannot be held responsible for any input errors by the Customer, nor for their consequences in terms of delay or error in delivery. Thus, if the delivery cannot take place because of an input error by the Customer, or an incorrect mention, the re-shipment costs will be borne by the Customer. In this case, the Supplier cannot be held responsible for failure to respect the delivery deadlines.

8.5 The Supplier sends an email confirming the Customer's Order to the email address it will have communicated in order to summarize the contractual information. This email is sent after validation of the said Order and receipt of the associated payment.

8.6 Orders are processed in the order in which they are actually recorded by the Supplier and after confirmation of payment. The Supplier undertakes to process all Orders, within the limits of available stocks. In the event of an Order for several Products, the Supplier may send each of the items in separate packages, which generates the payment of shipping costs for each of the packages received, which the Customer accepts.

ARTICLE 9. RESPONSIBILITY

9.1 The Supplier cannot be held liable for non-performance of the contract in the event of force majeure, disruption or total or partial strike, in particular postal services and means of transport, communications (failure of the computer network, etc.), flood, fire. , exceptional bad weather ...

9.2 The Supplier cannot be held liable, towards a Customer or a third party, for any indirect damage, any loss of profit or turnover which has arisen in any way whatsoever.

ARTICLE 10. PAYMENT

10.1 The validation of payment by the Supplier allows the shipment of packages to the Customer's delivery address mentioned in the Order.

10.2 Payment must be made at the time of ordering. The Customer has the option of paying for his Order in several ways: First, by online payment by credit card (Carte Bleue, VISA, Eurocard / Mastercard) or through the PayPal service. In the event of online payment by bank card, the Customer is required to provide the type of his payment card, the number of the payment card, the expiration date and the security code. The Customer guarantees that he is fully authorized to use said card and that the card provides access to sufficient funds to cover all costs resulting from his Order and its shipment; by online payment by Paypal; by Multibanco if the Customer has a Portuguese bank account and finally via Apple Pay if the Customer has this means of payment.

10.3 In order to limit the risk of fraud, the Supplier may be required to carry out checks relating to the validity of payments made on the Website. In the event of an inspection, the Customer is notified by email of the supporting documents (a legible photocopy of both sides of an identity document and proof of address) to be sent to the Supplier in order to allow final validation of the Order. . At the end of this possible control, the Supplier reserves the right to accept or reject the Order. If the supporting documents are not received within forty-eight (48) hours, the Supplier will refuse validation of the payment and will reject the Order.

10.4 For the security of transactions carried out on the Website, the Supplier calls on Stripe and its payment infrastructure for e-commerce. As well as the company PayPal. The Customer's bank details are encrypted on his own computer, then transmitted securely to the bank's server without the Supplier knowing it. Once the payment is validated, the data transmitted is destroyed and does not remain on the Stripe and Paypal server. This is the reason why the Supplier requests the Customer's payment data for each new Order.

10.5 The Supplier reserves the right in particular to refuse to make a delivery or to honor an Order from a Customer who has not fully settled a previous Order or with whom a dispute has not been resolved. Until full payment of the price of the Products invoiced by the Supplier to the Customer, the Products remain the property of the Supplier.

ARTICLE 11. DELIVERY

11.1 Unless otherwise stipulated in these General Conditions, or on the Website when the Customer validates the Order, the delivery costs are always the responsibility of the Customer and not included in the price of the Product.

11.2 The Products must be delivered to the address indicated by the Customer when entering information during his Order.

11.3 Orders are shipped by the Portuguese CTT and Fedex International and all have a tracking number. For a destination in Portugal, Orders with a value of less than 15 euros are shipped in simple tracking mode. Orders with a value of at least 15 euros are shipped "with tracking". The tracking number is sent to the email address specified by the Customer before delivery of the Order. For deliveries outside Portuguese territory, delivery costs are invoiced in addition to the price of the Products in accordance with the table below:

11.4 If the Customer cannot be present at the address he indicated on the day of delivery, a calling card is left in the Customer's mailbox. It is then up to the Customer to go and collect their Order at their post office.

11.5 After this period, the Product is returned by post to the Supplier. If the Customer decides that a new delivery be made, this is his responsibility and must be paid before reshipment by contacting the Supplier's customer service.

11.6 If the Customer wishes to cancel his Order, he can choose either a refund or a credit note, the shipping costs not being refunded. If the Customer chooses reimbursement, the Supplier will make its best efforts to reimburse the Customer within fourteen (14) days from the date of receipt of the returned Product.

11.7 If the Customer has entered an incorrect address when ordering, La Poste will be unable to deliver and the Product will automatically be returned to the Supplier. If the Customer decides that a new delivery be made, this is his responsibility and must be paid before reshipment by contacting the Supplier's customer service.

11.8 A la livraison du Produit, le Client doit obligatoirement vérifier l’aspect extérieur du colis et le refuser en cas de détérioration.

12.4   Délais de livraison par voie postale

12.4.1      Les délais de livraison sont indiqués sur la page de validation de la Commande ou le cas échéant dans le courriel de validation de la Commande. Les délais mentionnés ne sont qu’indicatifs, toutefois la date limite de livraison est fixée pour une adresse en France métropolitaine au jour du paiement, plus quinze (15) jours et pour les autres destinations au jour du paiement, plus vingt (20) jours.

12.4.2      En cas de non réception d’un colis dans les délais indicatifs, le Client peut contacter le service clients du Fournisseur qui déterminera la cause du retard et la communiquera au Client. Le Client peut résilier sa commande s’il n’est pas livré dans les sept (7) jours à partir de la date maximum de livraison par courrier recommandé avec AR plus de sept (7) jours mais moins de soixante (60) jours après la date maximum de livraison.

ARTICLE 13. RIGHT OF WITHDRAWAL AND RIGHT OF RETURN

13.1 In accordance with the provisions of Article L 121-20 of the Consumer Code, the Customer has a right of withdrawal within fourteen (14) days of receipt of his Order. The latter can thus obtain the right to return a Product that does not suit him, without penalty.

13.2 If the Customer exercises the right of withdrawal and in accordance with the provisions of Article L. 121-20 of the Consumer Code, the cost of returning the Order remains the responsibility of the Customer.

13.3 Any return request reaching the Supplier after the end of this period of fourteen (14) days for any reason whatsoever cannot be accepted.

13.4 To exercise his right of withdrawal, the Customer must first contact the Supplier's customer service by email, indicating “return request” in the subject line of the email. The Supplier's customer service will then give the Customer a return number.

13.5 If the return is due to a change of opinion, the Customer must go to his post office and ship (at his expense) the Order to the address communicated to him by the Supplier. The Customer then has fifteen (15) days for the Supplier to receive the Product.

13.6 When the Order whose return is desired has been the subject of a postal delivery and the return is caused by an error on the part of the Supplier or a non-conformity of the Product, customer service sends the Customer a return slip. allowing the Product to be shipped free of charge.

13.7 The Product must be returned to the Supplier in a condition suitable for resale, i.e. respecting the return conditions set out below: Unused product (i.e. sealed and unopened for liquids) , not soiled, not degraded, not modified and not scratched in its original packaging.

13.8 The Products must imperatively be accompanied by the return number provided by the Supplier and the sales invoice.

13.9 The risks associated with returning the Product, whatever the cause, are the responsibility of the Customer. If the Product is lost during this shipment, the Customer is solely responsible and must take action against the Post. It cannot be reimbursed by the Supplier.

13.10 If the right of withdrawal is exercised in accordance with the conditions stipulated herein, the Customer will be offered either a credit or a refund of the amount of the purchase, excluding the amount of transport costs paid by the Customer. If the Customer chooses reimbursement, the Supplier will make every effort to reimburse the Customer within fourteen (14) days from the date of receipt of the returned Product. If the Customer is reimbursed by bank re-credit, the speed with which the bank account is credited depends on the type of Customer's bank card: in the case of an immediate debit card, the current account is generally credited within three (3) to eight (8) days depending on the bank; in the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account. If this reimbursement is longer, the Customer must himself contact his bank.

13.11 If the returned Product does not reach the Supplier within the time limits and conditions provided for in this article, the Customer may neither be reimbursed nor obtain a credit. In this case, if the Customer wishes to enjoy his Product again, he must make the request by email to the Supplier who will then send the Product as soon as possible. Return costs will be the responsibility of the Customer and payable in advance.

13.12 If the Product returned under the right of withdrawal reaches the Supplier in a condition other than New, a discount of the original amount will be applied before reimbursement.

13.13 Certain products are excluded from the right of return once used for the first time, for obvious hygiene reasons: atomizers, spare coils, drip tips or clearomizers for example.

ARTICLE 14. DISPUTE 

14.1 En cas de litiges nationaux et transfrontaliers, initiés par le Client contre le Fournisseur concernant des obligations contractuelles résultant d’une commande passé sur le Site et conclus entre le Fournisseur et le Client résidents au Portugal et dans l’Union européenne, le Client peut utiliser une entité de règlement des litiges de consommation.
14.2 The Supplier who is established in Portugal is subject to the necessary arbitration or mediation, in the context of consumer disputes of low economic value (up to € 5,000) when, at the express choice of consumers, they are subject to the arbitration tribunal designated as legally authorized consumer dispute arbitration centers.
Il existe actuellement au Portugal les entités suivantes de règlement des litiges de consommation:

• Centre national d’information et d’arbitrage pour les litiges de consommation (CNIACC)
• Centre d’arbitrage des litiges de consommation dans le district de Coimbra (CACCDC)
• Centre d’arbitrage pour les litiges de consommation à Lisbonne (CACCL)
• Centre d’arbitrage de l’Université autonome de Lisbonne (CAUAL)
• Centre d’arbitrage pour les conflits de consommation dans la région autonome de Madère (CACC RAM)
• Centre d’information et d’arbitrage de
  Porto (CICAP)
• Centre d’information et d’arbitrage de Vale do Ave (TRIAVE)
• Centre d’information et d’arbitrage de la vallée du Cávado (CIAB)
• Centre d’information, de médiation et d’arbitrage de l’Algarve (CIMAAL).

14.3 In the case of national and cross-border consumer disputes, in the context of uploading, the Customer may resort to the European Consumer Center via the ODR platform (“online dispute resolution”), with competence to resolve disputes relating to contractual obligations resulting from sales or online service contracts. Access the alternative electronic dispute resolution platform here in domestic and cross-border buy and sell contracts or online services.

14.4 Pour les réclamations concernant les achats effectués sur le Site du Fournisseur, vous pouvez le contacter via l’e-mail suivant contact@saltisimo.com. Pour plus d’informations rendez-vous sur le site Internet de la direction générale des consommateurs: www.consumidor.pt .

ARTICLE 15. LÉGISLATION APPLICABLE 

15.1 Les présentes conditions générales et tous les contrats qui peuvent être conclus en vertu de celles-ci sont régis par la loi portugaise.