Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE General Terms and Conditions of Sale for Products Purchased on SaltiSimo ARTICLE 1. DEFINITIONS 1.1 For the purposes of these General Terms and Conditions (the “General Terms and Conditions”), “Customer” shall mean any person wishing to purchase one or more products offered for sale (the “Product(s)”) on the website [www.saltisimo.com](http://www.saltisimo.com) (the “Website”) in accordance with these General Terms and Conditions. 1.2 Each order placed by a Customer under the conditions set out in these General Terms and Conditions shall hereinafter be referred to as an “Order”. The companies used by the Supplier to deliver the Products to the Customer are hereinafter referred to as the “Carriers”. ARTICLE 2. THE WEBSITE Any Order validated by a Customer on the Website implies the Customer’s prior acceptance of these General Terms and Conditions. ARTICLE 3. CONDITIONS OF USE OF THE SALTISIMO.COM WEBSITE 3.1 The user must be at least 18 years old to create an online account and make purchases on the [www.saltisimo.com](http://www.saltisimo.com) website. The user must use the [www.saltisimo.com](http://www.saltisimo.com) website in accordance with the provisions of applicable law. ARTICLE 4. PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF SALE 4.1 The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in connection with the sale, via the Website, of Products offered by the Supplier to the Customer. Accordingly, the Customer acknowledges that they accept without reservation all provisions set out herein under the conditions described below. 4.2 Insofar as the Customer orders online the Products presented on the Website, the Customer’s electronic acceptance on the Order validation page constitutes the conclusion of the contract between the Customer and the Supplier. ARTICLE 5. VALIDITY OF THE GENERAL TERMS AND CONDITIONS 5.1 The Supplier reserves the right to amend its General Terms and Conditions of Sale at any time and for any reason. 5.2 However, Products ordered by Customers on the Website shall be governed by the General Terms and Conditions available online on the date of the Order and accepted by the Customer. ARTICLE 6. EVIDENTIARY DOCUMENTS 6.1 Contractual information relating to the Order shall be confirmed by email. The Supplier recommends that the Customer retain or print the Order confirmation email. However, any documents resulting from the archiving of communications, Orders and payments within the Supplier’s computer systems may also constitute legal evidence of communications, Orders and payments between the Parties. ARTICLE 7. PRODUCT INFORMATION AND PRICES 7.1 The Products offered by the Supplier comply with Portuguese legislation in force and with the standards applicable in Portugal. 7.2 The Supplier clearly displays on its Website the total price of each Product, including taxes and charges, additional transport costs, postage, delivery charges or any other applicable costs. The Supplier may not be held liable in the event of a computer, manual, technical or other error resulting in an unintended substantial change to the retail price displayed on [www.saltisimo.com](http://www.saltisimo.com). The Website reserves the right to cancel an Order if it identifies a pricing display error. Prices and Products available on [www.saltisimo.com](http://www.saltisimo.com), as well as promotional campaigns and offers, are valid only for purchases made through [www.saltisimo.com](http://www.saltisimo.com). 7.3 The Supplier undertakes to fulfil Orders received subject to available stock. 7.4 If a Product is unavailable, the Supplier undertakes to inform the Customer as soon as possible and to offer either a similar Product or a credit note applicable to the unavailable Products. ARTICLE 8. ORDERS 8.1 Only persons legally capable of entering into contracts and aged eighteen (18) or over may order Products on the Website. 8.2 When placing an Order, the Customer guarantees that they have full legal capacity to accept these General Terms and Conditions and are at least eighteen (18) years old for the purpose of entering into this contract. 8.3 When placing an Order, the Customer agrees to provide the information requested and warrants that such information is accurate: first and last name, age, address, telephone number, email address and, in the case of online payment, payment card type, card number, expiry date and security code. 8.4 The Customer must check all information entered during the Order process and on the Order validation page, including the Product ordered, delivery address, billing address and telephone details. If, after validating the Order online, the Customer realises that certain information needs to be amended, the Customer may contact the Supplier’s customer service department immediately by email so that the Supplier can endeavour to accommodate the request. The Supplier shall not be held liable for any data entry errors made by the Customer or for any resulting delay or delivery error. Accordingly, if delivery cannot be completed due to an error made by the Customer when entering information or due to incorrect information provided by the Customer, the cost of reshipping shall be borne by the Customer. In such circumstances, the Supplier shall not be held liable for failure to comply with delivery times. 8.5 The Supplier shall send an Order confirmation email to the email address provided by the Customer, summarising the contractual information. This email shall be sent after validation of the Order and receipt of the corresponding payment. 8.6 Orders are processed in the order in which they are effectively registered by the Supplier and after payment has been confirmed. The Supplier undertakes to process all Orders subject to available stock. Where an Order contains several Products, the Supplier may send individual items in separate parcels, which may result in shipping costs being charged for each parcel received, which the Customer accepts. ARTICLE 9. LIABILITY 9.1 The Supplier shall not be held liable for failure to perform the contract in the event of force majeure, disruption or total or partial strikes, particularly affecting postal services, transport services or communications, including computer network failures, floods, fires, exceptional weather conditions, or similar circumstances. 9.2 The Supplier shall not be held liable to a Customer or any third party for any indirect damage, loss of profit or loss of turnover, regardless of how such loss may arise. ARTICLE 10. PAYMENT 10.1 Validation of payment by the Supplier allows the parcels to be dispatched to the Customer’s delivery address provided when placing the Order. 10.2 Payment must be made at the time the Order is placed. The Customer may pay for the Order using several payment methods. Payment may be made online by bank card, including Carte Bleue, VISA and Eurocard/Mastercard, or through PayPal. In the case of online payment by bank card, the Customer must provide the payment card type, card number, expiry date and security code. The Customer guarantees that they are fully authorised to use the relevant card and that the card provides access to sufficient funds to cover all costs arising from the Order and its shipment. Payment may also be made online via PayPal, via Multibanco where the Customer holds a Portuguese bank account, and via Apple Pay where the Customer has access to this payment method. 10.3 In order to reduce the risk of fraud, the Supplier may carry out checks relating to the validity of payments made on the Website. Where such a check is carried out, the Customer shall be informed by email of the supporting documents required, which may include a legible copy of both sides of an identity document and proof of address, in order to allow final validation of the Order. Following such verification, the Supplier reserves the right to accept or reject the Order. If the requested supporting documents are not received within forty-eight (48) hours, the Supplier shall refuse to validate the payment and shall reject the Order. 10.4 For the security of transactions carried out on the Website, the Supplier uses Stripe and its online commerce payment infrastructure, as well as PayPal. The Customer’s bank details are encrypted on the Customer’s own computer and then securely transmitted to the bank’s server without the Supplier having access to them. Once payment has been validated, the transmitted data is deleted and is not retained on Stripe’s or PayPal’s servers. For this reason, the Supplier requests the Customer’s payment information for each new Order. 10.5 The Supplier reserves, in particular, the right to refuse to make a delivery or honour an Order placed by a Customer who has not fully paid for a previous Order or with whom an unresolved dispute exists. Until full payment of the price invoiced by the Supplier to the Customer, the Products shall remain the property of the Supplier. ARTICLE 11. RIGHT OF WITHDRAWAL AND RIGHT OF RETURN 11.1 In accordance with the provisions of Article L. 121-20 of the Consumer Code, the Customer has a right of withdrawal during the fourteen (14) days following receipt of the Order. The Customer may therefore return a Product that is not suitable without incurring a penalty. 11.2 Where the Customer exercises the right of withdrawal and in accordance with the provisions of Article L. 121-20 of the Consumer Code, the cost of returning the Order shall remain the responsibility of the Customer. 11.3 Any return request received by the Supplier after the expiry of this fourteen (14)-day period, for any reason whatsoever, cannot be accepted. 11.4 In order to exercise the right of withdrawal, the Customer must first contact the Supplier’s customer service department by email and include the wording “return request” in the subject line. The Supplier’s customer service department shall then provide the Customer with a return number. 11.5 Where the return results from a change of mind, the Customer must go to their post office and send the Order, at their own expense, to the address provided by the Supplier. The Customer shall then have a period of fifteen (15) days within which the Supplier must receive the Product. 11.6 Where the Order to be returned was delivered by post and the return results from an error by the Supplier or from non-conformity of the Product, customer service shall provide the Customer with a return label enabling the Product to be returned free of charge. 11.7 The Product must be returned to the Supplier in a condition suitable for resale, meaning that it must comply with the following return conditions: The Product must be unused, meaning sealed and unopened in the case of liquids, clean, undamaged, unmodified and unscratched, and must be returned in its original packaging. 11.8 Products must be accompanied by the return number supplied by the Supplier and by the sales invoice. 11.9 Risks associated with returning the Product, regardless of the reason for return, shall be borne by the Customer. If the Product is lost during return shipment, the Customer shall be solely responsible and must pursue any claim directly with the postal service. The Customer shall not be entitled to reimbursement from the Supplier in such circumstances. 11.10 Where the right of withdrawal is exercised in accordance with the conditions set out herein, the Customer shall be offered either a credit note or reimbursement of the purchase amount, excluding transport costs paid by the Customer. If the Customer chooses reimbursement, the Supplier shall make every effort to reimburse the Customer within fourteen (14) days from the date on which the returned Product is received. Where reimbursement is made by crediting a bank card, the time required for the Customer’s bank account to be credited depends on the type of bank card used. For an immediate debit card, the current account is generally credited within three (3) to eight (8) days depending on the bank. For a deferred debit card, the credit appears at the end of the month on the credit card account rather than on the current account. If reimbursement takes longer, the Customer must contact their bank directly. 11.11 If the returned Product does not reach the Supplier within the time limits and under the conditions specified in this Article, the Customer shall not be entitled to either reimbursement or a credit note. In such circumstances, if the Customer wishes to recover the Product, the Customer must request this by email from the Supplier, who shall then resend the Product as soon as reasonably possible. The cost of reshipping shall be borne by the Customer and must be paid in advance. 11.12 If a Product returned under the right of withdrawal reaches the Supplier in a condition other than new, a reduction may be applied to the original amount before reimbursement. 11.13 Certain Products are excluded from the right of return once they have been used for the first time, for obvious hygiene reasons, including atomisers, replacement coils, drip tips or clearomisers, for example. ARTICLE 12. DISPUTES 12.1 In the event of national or cross-border disputes initiated by the Customer against the Supplier concerning contractual obligations arising from an Order placed on the Website and concluded between the Supplier and a Customer residing in Portugal or within the European Union, the Customer may use a consumer dispute resolution entity. 12.2 The Supplier, which is established in Portugal, is subject to the necessary arbitration or mediation procedures relating to low-value consumer disputes, up to €5,000, where such disputes are, at the express choice of the consumer, submitted to legally authorised consumer dispute arbitration centres. The following consumer dispute resolution entities currently operate in Portugal: * National Centre for Information and Arbitration of Consumer Disputes (CNIACC) * Consumer Dispute Arbitration Centre for the District of Coimbra (CACCDC) * Lisbon Consumer Dispute Arbitration Centre (CACCL) * Arbitration Centre of the Autonomous University of Lisbon (CAUAL) * Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (CACC RAM) * Porto Consumer Information and Arbitration Centre (CICAP) * Vale do Ave Information and Arbitration Centre (TRIAVE) * Cávado Valley Information and Arbitration Centre (CIAB) * Algarve Information, Mediation and Arbitration Centre (CIMAAL) 12.3 In the case of national and cross-border consumer disputes relating to online transactions, the Customer may refer the matter to the European Consumer Centre via the ODR platform (“Online Dispute Resolution”), which has jurisdiction to resolve disputes relating to contractual obligations arising from online sales or service contracts. The Customer may access the electronic alternative dispute resolution platform for national and cross-border purchase and sale contracts or online services. 12.4 For complaints relating to purchases made on the Supplier’s Website, the Customer may contact the Supplier at the following email address: [contact@saltisimo.com](mailto:contact@saltisimo.com) For further information, please visit the website of the Directorate-General for Consumers at: [www.consumidor.pt](http://www.consumidor.pt) ARTICLE 13. APPLICABLE LAW 13.1 These General Terms and Conditions and all contracts entered into pursuant to them shall be governed by Portuguese law.